Much has been written recently about the convergence of central reservation systems and property management systems.
There are two reasons for all the writing: first, because it represents such an improvement in how hotels process their bookings
and manage stays, and second because we’ve been waiting for 25 years for these converged systems to appear. Now that it
looks like they’re finally going to happen, we have to ask: “what’s next?”
Foresight and innovation in